holiday policy
Looking to take a break but not sure how to take your training with you?
Here at FAST we aim to cover every base when it comes to helping you on your fitness journey. That’s why we even want you to take us on holiday! We’ve developed your very own fitness suitcase to make sure wherever you are and whatever you’re up to you can add in some fun FAST training to keep you happy and healthy on hols. To access this great perk let your trainer know 7 days before you jet off and we’ll send you a fitness suitcase link. Our promise is to keep you active over the duration of your membership so we do not freeze memberships whilst you are away.
injury or illness
Had some really bad luck and need to take a break?
Bad stuff happens - we know. But we hope we can help get you back on the road to recovery. That’s why if you have been medically diagnosed with an injury or illness by a health professional we will do the following;
Freeze your membership immediately upon receipt of a doctors/hospital letter for the duration of the illness/injury inclusive of sufficient recovery time.
Cancel your membership immediately upon receipt of a doctors/hospital letter advising to do so.
Please email admin@fastwaytofitness.co.uk
CANCELLATION
No hard feelings…
You can cancel your membership within 10 days of joining, provided that you have not used Fast Way to Fitness on more than one occasion; simply confirm your membership details by emailing: admin@fastwaytofitness.co.uk. After the initial 10 day term no refunds can be given for cancellation of your membership with the exception of illness, injury or the specified ‘Change of Circumstances’ (see section below).
Injury or Illness: If you are medically diagnosed with an injury or illness by a health professional that will prevent you from training. In this instance please provide us with a written confirmation from your doctor or hospital and we will do the following;
Freeze your membership immediately upon receipt of a doctors/hospital letter for the duration of the illness/injury inclusive of sufficient recovery time.
Cancel your membership immediately upon receipt of a doctors/hospital letter advising to do so.
Please email admin@fastwaytofitness.co.uk
Change of Circumstances
You can cancel your membership at any time if your circumstances change to such an extent that we are satisfied it is not possible for you to continue to use Fast Way to Fitness (for example, due to medical reasons, if you are made redundant or if you move to an area which is more than 5 miles away). To cancel your membership for non-medical reasons you must give us one full calendar months’ notice and provide suitable proof of your change in circumstance.